Frequently Asked Questions
How do I purchase an available item?
To purchase an available item from the Shop page, select "Reserve" from the Product Detail page. You will be directed to an email form where you can provide your information and the title of the item you wish to purchase. You will be contacted within 24-48 hours of receipt of your email.
How do I request a custom piece?
To request a custom piece from the Inspo Board, select "Customize" from the Product Detail page. You will be directed to an email form where you can provide your information and the title of the item you wish to purchase. You will be contacted within 24-48 hours of receipt of your email.
For commissioned pieces, please contact us and provide detailed information on your custom piece.
How are art pieces delivered?
Due to the irregular sizes and shapes of most pieces, order fulfillments are exclusively handled in person through either pickup or delivery. The specifics are tailored for each transaction, ensuring a personalized experience. Delivery services are offered within a 10-mile radius of 94591, starting at a minimum charge of $10.
What is your return policy?
Due to the unique nature of our products and the custom nature of many items, all sales are considered final. We do not accept returns or offer refunds. For any questions or concerns regarding our return policy, please do not hesitate to contact us. We appreciate your understanding, and thank you for choosing Ali Metal Art.